Hostel Helper was finding it difficult to manage their helpdesk services due to the high volume of customer queries. By implementing Deskhero, they were able to streamline their helpdesk services and improve efficiency.
Deskhero's ticket management feature allowed Hostel Helper to automate the process of handling customer queries. This not only reduced the workload of their support team but also improved response times.
The advanced AI capabilities of Deskhero have been instrumental in improving the efficiency of Hostel Helper's helpdesk services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero is able to suggest relevant replies, reducing the time taken to resolve queries.
Furthermore, Deskhero's comprehensive search bar powered by AI has made it easier for Hostel Helper's support team to find relevant information quickly. This has greatly reduced the time spent on searching for solutions, enabling the team to handle more queries in less time.
Finally, with Deskhero's custom email domains and user groups features, Hostel Helper was able to personalize their helpdesk services, improving customer satisfaction.
How has Deskhero improved the efficiency of Hostel Helper's helpdesk services?
Deskhero's ticket management feature and AI capabilities have reduced the time taken to resolve queries, allowing Hostel Helper's support team to handle more queries in less time.
How does Deskhero ensure the relevance of suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies.
Can Deskhero be personalized to match the company's branding?
Yes, with Deskhero's custom email domains feature, you can personalize your helpdesk services to match your company's branding.
* This article provides an example of how a fictive company in the Hostel Management Software industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
