Hostel Haven has a large volume of customer inquiries and support tickets daily. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by support staff on each ticket.
With Deskhero, Hostel Haven has been able to create a comprehensive knowledge base that is continually updated with new information. The AI capabilities of Deskhero allow for automatic generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped data from their website. This ensures that their knowledge base is always up-to-date and comprehensive.
Deskhero's custom fields and structured data lists have allowed Hostel Haven to categorize and prioritize tickets effectively. This, combined with the AI's ability to suggest replies, has significantly improved their response times and customer satisfaction rates.
The comprehensive search bar powered by AI has made it easier for Hostel Haven's support staff to find relevant information quickly. The AI enhances search results by using OpenAI embeddings from various sources, making the search process more efficient and accurate.
Finally, Hostel Haven uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for them to manage their customer support and helpdesk services from one place.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time spent by support staff on each ticket.
How does Deskhero ensure that the knowledge base is up-to-date?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base is continually updated with new information.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI embeddings from various sources. This makes the search process more efficient and accurate.
* This article provides an example of how a fictive company in the Hostels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
