Budget Backpackers receives a high volume of customer inquiries daily. They use Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time spent by support staff on each inquiry.
Deskhero's custom email domains feature allows Budget Backpackers to maintain a consistent brand image in their communication with customers. The AI capabilities of Deskhero further enhance this communication by generating accurate and helpful responses to customer inquiries.
Budget Backpackers uses Deskhero's user groups feature to manage their support staff effectively. The AI capabilities of Deskhero help in assigning tickets to the right user groups based on the nature of the inquiry, ensuring efficient resolution of customer issues.
The kanban board feature of Deskhero provides Budget Backpackers with a visual overview of their support tickets. The AI capabilities of Deskhero help in prioritizing these tickets based on their urgency and importance, improving the overall efficiency of their helpdesk services.
Finally, Budget Backpackers uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage their helpdesk services from one place, improving their operational efficiency.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI embeddings from various sources to find relevant content. This content is then used to generate suggested replies, reducing the time spent by support staff on each inquiry.
How does Deskhero enhance communication with customers?
Deskhero's custom email domains feature allows for consistent branding in communication. The AI capabilities of Deskhero further enhance this communication by generating accurate and helpful responses to customer inquiries.
How does Deskhero's AI enhance the management of support staff?
Deskhero's AI helps in assigning tickets to the right user groups based on the nature of the inquiry. This ensures efficient resolution of customer issues.
* This article provides an example of how a fictive company in the Hostels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
