Sunset Resort & Dining, a luxury hotel with a gourmet restaurant, was facing challenges in managing customer queries and complaints. They were looking for a solution that could help them manage their customer support tickets more efficiently, ensuring that no customer query goes unanswered.
With Deskhero, they were able to structure their data lists, manage tickets, and use custom fields and email domains to streamline their customer support process. The kanban board feature helped them visualize and track the progress of each ticket, improving their response time significantly.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This not only improved the efficiency of their customer support team but also ensured consistent quality in their responses.
Deskhero's AI-powered comprehensive search bar made it easier for the customer support team to find relevant information quickly, further enhancing their efficiency. The REST API allowed them to integrate Deskhero with their existing systems seamlessly.
Overall, Sunset Resort & Dining saw a significant improvement in their customer support process after implementing Deskhero. Their response time reduced, customer satisfaction increased, and their team was able to focus on more critical tasks instead of spending time searching for information.
How does the AI capability of Deskhero improve the efficiency of the customer support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the time spent by the customer support team on searching for information and drafting responses, thereby improving their efficiency.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows seamless integration with existing systems.
How does Deskhero ensure consistent quality in responses?
Deskhero uses AI to generate suggested replies based on relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the responses are consistent in quality.
* This article provides an example of how a fictive company in the Hotels with Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
