Harbor View Inn & Eatery, a boutique hotel with a popular restaurant, was struggling with managing their helpdesk services. They needed a solution that could help them handle customer queries and complaints more effectively.
Deskhero provided them with the tools they needed to manage their helpdesk services efficiently. With structured data lists, custom fields, and user groups, they were able to organize their customer support process and ensure that every ticket is handled promptly.
The advanced AI capabilities of Deskhero were a game-changer for Harbor View Inn & Eatery. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This not only saved time for their helpdesk team but also ensured that the responses were accurate and helpful.
The comprehensive search bar powered by AI made it easy for the helpdesk team to find the information they needed quickly. The REST API allowed them to integrate Deskhero with their existing systems, making the transition smooth and hassle-free.
With Deskhero, Harbor View Inn & Eatery was able to improve their helpdesk services significantly. Their response time reduced, the quality of their responses improved, and their customers were more satisfied with the service they received.
How does Deskhero's AI capabilities improve the helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This improves the efficiency of the helpdesk team and ensures that the responses are accurate and helpful.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows seamless integration with existing systems.
How does Deskhero ensure that every ticket is handled promptly?
Deskhero provides tools like structured data lists, custom fields, and user groups to organize the customer support process. The kanban board feature helps visualize and track the progress of each ticket, ensuring that every ticket is handled promptly.
* This article provides an example of how a fictive company in the Hotels with Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
