Mountain Peak Hotel & Bistro, a high-end hotel with a renowned restaurant, was looking for a solution to streamline their customer support process. They were dealing with a high volume of customer queries and complaints and needed a way to manage them more effectively.
Deskhero provided them with the tools they needed to manage their customer support process efficiently. With features like structured data lists, custom fields, and user groups, they were able to organize their workflow and ensure that every customer query is addressed promptly.
The advanced AI capabilities of Deskhero played a crucial role in improving their customer support process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI was able to find relevant content and generate suggested replies. This not only saved time for their customer support team but also ensured that the responses were accurate and consistent in quality.
The AI-powered comprehensive search bar made it easy for the customer support team to find the information they needed quickly. The REST API allowed them to integrate Deskhero with their existing systems, making the transition smooth and hassle-free.
With Deskhero, Mountain Peak Hotel & Bistro was able to streamline their customer support process, reduce their response time, and improve the quality of their responses. Their customers were more satisfied with the service they received, and their team was able to focus on more critical tasks.
How does Deskhero's AI capabilities improve the customer support process?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This improves the efficiency of the customer support team and ensures that the responses are accurate and consistent in quality.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows seamless integration with existing systems.
How does Deskhero ensure that every customer query is addressed promptly?
Deskhero provides tools like structured data lists, custom fields, and user groups to organize the customer support process. The kanban board feature helps visualize and track the progress of each ticket, ensuring that every customer query is addressed promptly.
* This article provides an example of how a fictive company in the Hotels with Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
