Harbor Haven Hotels uses Deskhero's ticket management system to handle all customer queries and complaints. The AI capabilities of Deskhero analyze these tickets and categorize them based on their content and urgency, ensuring that critical issues are addressed promptly.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also improves the quality of responses.
The comprehensive search bar of Deskhero, powered by AI, provides the customer support team with instant access to relevant information. This helps them to resolve customer queries more efficiently and accurately.
Harbor Haven Hotels also uses the custom fields and user groups features of Deskhero to offer personalized customer support. This has resulted in increased customer satisfaction and repeat bookings.
Lastly, the REST API of Deskhero allows Harbor Haven Hotels to integrate their existing systems with Deskhero, creating a unified platform for their customer support team.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyzes the content and urgency of tickets and categorizes them accordingly. This helps in prioritizing and responding to tickets effectively.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This improves the response time and quality of responses.
How does the comprehensive search bar help in resolving customer queries?
The comprehensive search bar, powered by AI, provides instant access to relevant information. This helps the customer support team to resolve customer queries more efficiently and accurately.
* This article provides an example of how a fictive company in the Hotels without Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
