Sunset Suites uses the ticket management feature of Deskhero to handle all customer inquiries, complaints, and requests. The AI capabilities of Deskhero categorize these tickets based on their content and urgency, allowing the customer support team to prioritize and respond to them effectively.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in generating suggested replies for the customer support team, reducing their response time and improving the accuracy of their responses.
Deskhero's comprehensive search bar, powered by AI, provides Sunset Suites' customer support team with quick access to relevant information. This enhances their productivity and allows them to provide better service to the customers.
Sunset Suites also utilizes the custom fields and user groups features of Deskhero to personalize their customer support. This results in improved customer satisfaction and loyalty.
Finally, the REST API of Deskhero allows Sunset Suites to integrate their existing systems with Deskhero, creating a seamless workflow for their customer support team.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes tickets based on their content and urgency. This allows the customer support team to prioritize and respond to them effectively.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
How does the comprehensive search bar work?
The comprehensive search bar, powered by AI, provides quick access to relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Hotels without Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
