GreenLeaf Inn receives numerous inquiries from guests about their eco-friendly facilities and services. The hotel uses Deskhero's ticket management system to handle these inquiries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, GreenLeaf Inn categorizes inquiries based on the type of request, urgency, and the guest's loyalty status. This allows the support team to prioritize and personalize their responses.
The AI also enhances the search results in the platform's comprehensive search bar. When a support agent searches for information to assist a guest, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base, uploaded files, and the company's website.
Deskhero's REST API allows GreenLeaf Inn to integrate the platform with their existing booking system. This way, the support team can access real-time room availability and booking information when responding to inquiries.
Finally, the AI-powered knowledge base helps GreenLeaf Inn continually improve their guest support. The AI analyzes the most frequently asked questions and suggests new knowledge base articles, which are automatically generated from Word, PowerPoint, or PDF files.
How does Deskhero's AI suggest replies to guest inquiries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a support agent searches for information, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base, uploaded files, and the company's website. This ensures that the agent gets the most accurate and helpful information.
How does Deskhero's REST API help GreenLeaf Inn?
Deskhero's REST API allows GreenLeaf Inn to integrate the platform with their existing booking system. This enables the support team to access real-time room availability and booking information when responding to inquiries.
* This article provides an example of how a fictive company in the Hotels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
