Cityscape Hotels uses Deskhero's user groups feature to organize its customer support team based on regions and languages. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies in the appropriate language, ensuring efficient and personalized service.
With Deskhero's kanban board, Cityscape Hotels visualizes the workflow of their support team. The AI capabilities help prioritize tickets based on their urgency and the guest's loyalty status, improving the team's productivity.
The AI also enhances the search results in the platform's comprehensive search bar. When a support agent searches for information to assist a guest, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base, uploaded files, and the company's website.
Deskhero's REST API allows Cityscape Hotels to integrate the platform with their existing booking system. This way, the support team can access real-time room availability and booking information when responding to inquiries.
Finally, the AI-powered knowledge base helps Cityscape Hotels continually improve their guest support. The AI analyzes the most frequently asked questions and suggests new knowledge base articles, which are automatically generated from Word, PowerPoint, or PDF files.
How does Deskhero's AI suggest replies to guest inquiries in different languages?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies in the appropriate language.
How does Deskhero's AI help prioritize tickets on the kanban board?
The AI capabilities of Deskhero analyze the urgency of the tickets and the guest's loyalty status to prioritize them on the kanban board. This helps the support team focus on the most important tasks.
How does Deskhero's REST API help Cityscape Hotels?
Deskhero's REST API allows Cityscape Hotels to integrate the platform with their existing booking system. This enables the support team to access real-time room availability and booking information when responding to inquiries.
* This article provides an example of how a fictive company in the Hotels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
