AquaHomes utilizes Deskhero's advanced AI capabilities to manage their large volume of customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
The AI-powered comprehensive search bar allows AquaHomes' support team to quickly find relevant information from their vast database. This includes details from previous tickets, knowledge base articles, and other resources. This feature not only speeds up resolution times but also ensures that customers receive accurate and consistent information.
Deskhero's custom fields and structured data lists enable AquaHomes to categorize and prioritize their tickets effectively. This, coupled with the Kanban board, provides a clear overview of ongoing issues, making it easier for the team to manage their workflow and ensure timely responses.
With Deskhero's user groups feature, AquaHomes can easily assign tickets to the right team or individual. This ensures that each query is handled by the most qualified person, further enhancing the efficiency of their customer support.
Finally, AquaHomes uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the platform's capabilities without disrupting their current processes.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant information from the database. This includes details from previous tickets, knowledge base articles, and other resources.
What is the purpose of the user groups feature?
The user groups feature allows companies to assign tickets to the right team or individual. This ensures that each query is handled by the most qualified person.
* This article provides an example of how a fictive company in the Houseboat Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
