CleanHome Inc. receives a high volume of customer queries regarding product usage, safety precautions, and disposal instructions. Using Deskhero's advanced AI capabilities, the company can automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent on each ticket and improves the overall efficiency of the customer support team.
The AI also enhances the search results within the platform by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature allows the support team to quickly find relevant information and provide accurate responses to customer queries.
CleanHome Inc. also utilizes Deskhero's website scraping feature to keep the knowledge base updated with the latest product information and cleaning tips from various sources. The AI then uses this scraped data to further improve the suggested replies and search results.
With Deskhero's custom fields and user groups, CleanHome Inc. can categorize tickets based on product type, query nature, and customer demographics. This helps in prioritizing tickets and assigning them to the right support team members.
By integrating Deskhero's REST API, CleanHome Inc. has been able to seamlessly connect the platform with their existing CRM and ERP systems. This ensures a unified view of customer data and facilitates better decision-making.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. It also enhances search results within the platform, allowing the support team to quickly find relevant information. This significantly reduces the time spent on each ticket and improves the overall efficiency of the team.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest product information and cleaning tips from various sources. This scraped data is then used by the AI to improve the suggested replies and search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems like CRM and ERP. This ensures a unified view of customer data and facilitates better decision-making.
* This article provides an example of how a fictive company in the Household Cleaning Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
