HygieneHero Co. receives a large number of customer queries regarding their eco-friendly products. With Deskhero's AI capabilities, the company can automatically categorize these tickets based on product type, query nature, and customer demographics. This helps in prioritizing tickets and assigning them to the right support team members.
The AI also generates suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only reduces the time spent on each ticket but also ensures that the responses are accurate and consistent.
Deskhero's AI enhances the search results within the platform, allowing the support team to quickly find relevant information. This feature is particularly useful when dealing with complex queries that require detailed product knowledge.
HygieneHero Co. also uses Deskhero's website scraping feature to gather the latest information about eco-friendly cleaning practices. This information is added to the knowledge base and used by the AI to improve the suggested replies and search results.
By integrating Deskhero's REST API, HygieneHero Co. has been able to connect the platform with their existing CRM and ERP systems. This ensures a unified view of customer data and facilitates data-driven decision-making.
How does Deskhero's AI optimize the ticket management process?
Deskhero's AI categorizes tickets based on various factors like product type, query nature, and customer demographics. This helps in prioritizing tickets and assigning them to the right support team members. The AI also generates suggested replies and enhances search results, thereby improving response time and accuracy.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from various online sources. This information is then added to the knowledge base and used by the AI to improve the suggested replies and search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems like CRM and ERP. This ensures a unified view of customer data and facilitates better decision-making.
* This article provides an example of how a fictive company in the Household Cleaning Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
