SparkleShine Ltd. uses Deskhero to generate knowledge base articles from word, powerpoint, and pdf files. The AI capabilities of the platform ensure that these articles are easily searchable and can be used to generate suggested replies for customer queries.
The company also uses Deskhero's website scraping feature to gather information from various online sources. This information is then added to the knowledge base, keeping it updated with the latest industry trends and best practices.
Deskhero's AI enhances the search results within the platform by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows the support team and customers to quickly find relevant information.
SparkleShine Ltd. also uses Deskhero's AI to analyze customer queries and identify common issues or questions. This information is used to create new knowledge base articles, ensuring that the most relevant and useful information is readily available.
By integrating Deskhero's REST API, SparkleShine Ltd. has been able to make the knowledge base accessible from their website and mobile app. This allows customers to find answers to their queries without having to contact the support team, thereby reducing the load on the support team and improving customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by making it easily searchable and by using it to generate suggested replies for customer queries. The AI also analyzes customer queries to identify common issues or questions, which are then used to create new knowledge base articles.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather information from various online sources. This information is then added to the knowledge base, keeping it updated with the latest industry trends and best practices.
Can the knowledge base be accessed from other platforms?
Yes, by integrating Deskhero's REST API, the knowledge base can be made accessible from other platforms like a company's website or mobile app.
* This article provides an example of how a fictive company in the Household Cleaning Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
