Neat & Tidy uses Deskhero's advanced AI capabilities to handle their customer queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies. This not only reduces the workload of the customer support agents but also improves the accuracy of the responses.
Deskhero's custom fields and structured data lists allow Neat & Tidy to categorize and prioritize tickets based on their urgency and type. This helps in efficient ticket management and ensures that high-priority issues are addressed promptly.
The AI-powered comprehensive search bar enables Neat & Tidy's support agents to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This significantly reduces the response time and improves the quality of support.
Neat & Tidy also uses Deskhero's kanban board for visualizing the status of the tickets. The AI capabilities of Deskhero help in automatic prioritization and assignment of the tickets based on their urgency and type.
Lastly, Neat & Tidy uses Deskhero's REST API to integrate the platform with their existing systems. This provides a unified view of the customer data, enhancing the efficiency of the support agents.
How does Deskhero's AI capabilities reduce the workload of the customer support agents?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This reduces the time spent by the customer support agents on each ticket, thereby reducing their workload.
How does Deskhero help in efficient ticket management?
Deskhero's custom fields and structured data lists allow the tickets to be categorized and prioritized based on their urgency and type. Additionally, the AI capabilities of Deskhero help in automatic prioritization and assignment of the tickets.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Housekeeping Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
