Sparkle Clean uses Deskhero's advanced AI capabilities to manage their large volume of customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time spent by customer support agents on each ticket.
With Deskhero's custom fields and structured data lists, Sparkle Clean can categorize and prioritize tickets based on their urgency and type. This helps in efficient ticket management and ensures that high-priority issues are addressed promptly.
The AI-powered comprehensive search bar allows Sparkle Clean's customer support agents to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This not only reduces the response time but also improves the quality of support provided to the customers.
Sparkle Clean also uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This provides a unified view of the customer data, making it easier for the support agents to provide personalized support.
Lastly, the AI capabilities of Deskhero enable Sparkle Clean to continuously learn and improve their customer support. The AI analyzes the performance of the support agents and provides insights on areas of improvement.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time spent by customer support agents on each ticket.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems such as CRM and ERP.
How does Deskhero improve the quality of customer support?
Deskhero's comprehensive search bar and AI capabilities allow support agents to quickly find relevant information, improving the response time and quality of support. Additionally, the AI provides insights on the performance of the support agents and areas of improvement.
* This article provides an example of how a fictive company in the Housekeeping Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
