HomeCare Solutions uses Deskhero's advanced AI capabilities to handle their customer queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies. This not only reduces the workload of the customer support agents but also improves the accuracy of the responses.
Deskhero's custom email domains and user groups features allow HomeCare Solutions to provide personalized support to their customers. The customers can send their queries to specific email addresses based on the type of issue, and the tickets are automatically assigned to the appropriate user group.
The AI-powered comprehensive search bar enables HomeCare Solutions' support agents to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This significantly reduces the response time and improves the quality of support.
HomeCare Solutions also uses Deskhero's kanban board for visualizing the status of the tickets. The AI capabilities of Deskhero help in automatic prioritization and assignment of the tickets based on their urgency and type.
Lastly, HomeCare Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This provides a unified view of the customer data, enhancing the efficiency of the support agents.
How does Deskhero's AI capabilities improve the accuracy of the responses?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This improves the accuracy of the responses by ensuring that the replies are based on the most relevant and up-to-date information.
How does Deskhero help in personalizing the support?
Deskhero's custom email domains and user groups features allow the customers to send their queries to specific email addresses based on the type of issue. The tickets are then automatically assigned to the appropriate user group, ensuring personalized support.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Housekeeping Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
