KitchenAid Agents often deals with complex product inquiries that require detailed responses. To efficiently handle these queries, the company uses Deskhero's knowledge base feature, where they store all their product manuals, policies, and presentations.
Using Deskhero's advanced AI capabilities, the company can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature allows them to quickly create comprehensive and informative articles without the need for manual input.
The AI capabilities also enhance the search functionality within the knowledge base. When a customer service representative searches for a specific product or issue, the AI-powered search bar provides the most relevant articles, making it easier to find the needed information.
Furthermore, KitchenAid Agents uses Deskhero's custom email domains and user groups features to ensure that the right team members receive the right tickets. This feature, combined with the AI-powered ticket management, helps the company provide timely and accurate responses to customer inquiries.
By using Deskhero, KitchenAid Agents has been able to enhance their knowledge base, improve response times, and increase overall customer satisfaction.
How does Deskhero's AI capabilities help in generating knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from various file types and even scraped website data, allowing for quick creation of comprehensive articles.
How does the AI-powered search bar work?
When a specific product or issue is searched, Deskhero's AI-powered search bar provides the most relevant articles from the knowledge base.
Can Deskhero manage email domains and user groups?
Yes, Deskhero allows for custom email domains and user groups, ensuring that the right team members receive the appropriate tickets.
* This article provides an example of how a fictive company in the Housewares Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
