BathnBeyond Brokers receives numerous customer inquiries daily, ranging from product availability to shipping details. To effectively manage these inquiries, the company uses Deskhero's tickets management feature, which allows them to categorize and prioritize tickets based on their urgency and importance.
The company also leverages Deskhero's advanced AI capabilities, which use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This feature significantly reduces the time spent on each ticket, allowing the company to respond to more customers in less time.
Additionally, BathnBeyond Brokers uses Deskhero's kanban board feature to visualize their workflow and track the progress of each ticket. Combined with the AI-powered ticket management, this feature helps the company identify bottlenecks and improve their overall efficiency.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless customer support experience. The API allows for automation of certain processes, such as ticket creation and updates, further enhancing efficiency.
With Deskhero, BathnBeyond Brokers has been able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to find relevant content and generate suggested replies, reducing the time spent on each ticket.
What is the benefit of Deskhero's kanban board feature?
Deskhero's kanban board feature allows companies to visualize their workflow and track the progress of each ticket, helping them identify bottlenecks and improve efficiency.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling automation of certain processes like ticket creation and updates.
* This article provides an example of how a fictive company in the Housewares Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
