HomeComfort Ltd. receives a high volume of customer inquiries daily, ranging from product specifications to delivery details. Using Deskhero's structured data lists and custom fields, the company can categorize these inquiries, making it easier to manage and respond to tickets.
The company also uses Deskhero's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enables the platform to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer service representative searches for a specific issue or keyword, the AI-powered search bar provides the most relevant results from the company's knowledge base, previous tickets, and other resources.
Furthermore, HomeComfort Ltd. uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless customer support experience. The API allows the company to automate certain processes, such as ticket creation and updates, further improving efficiency.
With Deskhero, HomeComfort Ltd. has been able to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content and generate suggested replies, reducing the time spent on each ticket.
How does Deskhero's AI enhance search results?
When a keyword is searched, Deskhero's AI-powered search bar provides the most relevant results from the company's knowledge base, previous tickets, and other resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling automation of certain processes like ticket creation and updates.
* This article provides an example of how a fictive company in the Housewares Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
