PeopleFirst is a renowned firm providing maintenance services for HRIS. Despite their expertise, they faced challenges in managing customer support tickets and queries. The introduction of Deskhero into their operations revolutionized their customer support management.
PeopleFirst utilized Deskhero's structured data lists and custom fields to organize customer information and support tickets. This made tracking and managing customer interactions much easier. The kanban board feature allowed them to visualize the progress of support tickets, improving overall management.
Deskhero's advanced AI capabilities were a game-changer for PeopleFirst. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, they could find relevant content swiftly. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
PeopleFirst also used Deskhero's knowledge base feature to create a repository of common issues and solutions. The AI capabilities of Deskhero helped in generating these articles from Word, PowerPoint, and PDF files. This not only saved time but also ensured that the knowledge base was always up-to-date.
Finally, the comprehensive search bar powered by AI made it easy for PeopleFirst's support team to find relevant information quickly. This improved the efficiency of the support team and reduced the resolution time of tickets.
How does Deskhero's AI help in managing customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing response times and improving customer satisfaction.
How does Deskhero's knowledge base work?
Deskhero's knowledge base is a repository of common issues and solutions. It can generate articles from Word, PowerPoint, and PDF files, ensuring the knowledge base is always up-to-date. The AI capabilities of Deskhero help in finding the relevant articles quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with existing systems. This ensures seamless data flow and improves overall operational efficiency.
* This article provides an example of how a fictive company in the HR Information Systems (HRIS) Implementation and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
