HR ProMax uses Deskhero's structured data lists and custom fields to organize and categorize their vast amount of client data. This allows the company to quickly access relevant information when dealing with customer queries.
The company also utilizes Deskhero's custom email domains and user groups to manage internal communication and collaboration efficiently. The ticket management system helps HR ProMax to track, prioritize, and resolve customer issues effectively.
Deskhero's advanced AI capabilities play a crucial role in HR ProMax's operations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI-enhanced comprehensive search bar allows HR ProMax to quickly find the necessary information from their vast knowledge base. This feature is particularly useful when dealing with complex or uncommon queries that require in-depth knowledge of HR policies and regulations.
Finally, HR ProMax uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved productivity.
How does Deskhero's AI capabilities enhance HR ProMax's customer support?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does HR ProMax use Deskhero's custom fields and structured data lists?
HR ProMax uses these features to organize and categorize their client data, allowing them to quickly access relevant information when dealing with customer queries.
How does HR ProMax integrate Deskhero with their existing systems?
HR ProMax uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved productivity.
* This article provides an example of how a fictive company in the Human Resources Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
