PeopleFirst uses Deskhero's kanban board to visualize their workflow, track progress, and identify bottlenecks. This helps the company to manage their tasks efficiently and ensure timely delivery of services.
The company also utilizes Deskhero's knowledge base and AI-generated articles to provide accurate and timely responses to customer queries. The knowledge base articles are generated from Word, PowerPoint, PDF files, and even scraped website data, ensuring a comprehensive source of information.
Deskhero's advanced AI capabilities are central to PeopleFirst's operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly improving the speed and accuracy of customer support.
Additionally, PeopleFirst uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find the necessary information from their extensive knowledge base. This feature is particularly useful when dealing with complex HR issues that require detailed knowledge and understanding.
Finally, PeopleFirst uses Deskhero's REST API to integrate the platform with their existing HR systems, ensuring a smooth workflow and increased productivity.
How does Deskhero's AI capabilities improve PeopleFirst's service delivery?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly improving the speed and accuracy of customer support.
How does PeopleFirst use Deskhero's kanban board?
PeopleFirst uses the kanban board to visualize their workflow, track progress, and identify bottlenecks. This helps the company to manage their tasks efficiently and ensure timely delivery of services.
How does PeopleFirst integrate Deskhero with their existing systems?
PeopleFirst uses Deskhero's REST API to integrate the platform with their existing HR systems, ensuring a smooth workflow and increased productivity.
* This article provides an example of how a fictive company in the Human Resources Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
