HR Innovate uses Deskhero's structured data lists and custom fields to organize and manage their diverse client data. This enables the firm to quickly access and analyze relevant information when dealing with customer inquiries.
The firm also utilizes Deskhero's custom email domains and user groups to facilitate efficient internal communication and collaboration. The ticket management system helps HR Innovate to track, prioritize, and resolve customer issues effectively.
Deskhero's advanced AI capabilities are integral to HR Innovate's operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, greatly enhancing the efficiency of customer support.
Moreover, HR Innovate uses Deskhero's comprehensive search bar, powered by AI, to quickly find the necessary information from their extensive knowledge base. This feature is particularly useful when dealing with complex HR issues that require detailed knowledge and understanding.
Lastly, HR Innovate uses Deskhero's REST API to integrate the platform with their existing HR systems, ensuring a seamless workflow and increased productivity.
How does Deskhero's AI capabilities optimize HR Innovate's customer support?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, greatly enhancing the efficiency of customer support.
How does HR Innovate use Deskhero's structured data lists and custom fields?
HR Innovate uses these features to organize and manage their diverse client data, enabling the firm to quickly access and analyze relevant information when dealing with customer inquiries.
How does HR Innovate integrate Deskhero with their existing systems?
HR Innovate uses Deskhero's REST API to integrate the platform with their existing HR systems, ensuring a seamless workflow and increased productivity.
* This article provides an example of how a fictive company in the Human Resources Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
