PeopleFirst Consulting has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and website data. However, finding relevant content was a challenge. With Deskhero's AI, they can now easily locate and provide accurate information to their clients.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the quality of responses and reducing response time.
PeopleFirst Consulting also uses Deskhero's AI to keep their knowledge base up-to-date. The AI scrapes websites for the latest HR trends and regulations and updates the knowledge base accordingly. This ensures that the consultancy always provides the most current and relevant information to their clients.
Deskhero's custom email domains and user groups features allow PeopleFirst Consulting to streamline communication within the team and with their clients. The AI predicts the right team members to handle specific tickets based on past data, improving workflow efficiency.
Finally, PeopleFirst Consulting uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and improved overall operations.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, enhancing the quality of responses and reducing response time.
How does Deskhero's AI keep the knowledge base up-to-date?
The AI scrapes websites for the latest HR trends and regulations and updates the knowledge base accordingly. This ensures that you always provide the most current and relevant information to your clients.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate with your existing systems for seamless data exchange and improved workflow.
* This article provides an example of how a fictive company in the Human Resources Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
