TalentSolutions receives a high volume of customer queries daily. Before implementing Deskhero, managing these queries was time-consuming and often led to delays. With Deskhero's AI, they can now automate ticket management, reducing response time and improving customer satisfaction.
The AI analyzes past tickets and knowledge base articles to suggest relevant responses. It also uses OpenAI Embeddings from these sources to enhance the search functionality, allowing TalentSolutions to quickly find relevant content and provide accurate responses to complex queries.
TalentSolutions also uses Deskhero's custom fields feature to categorize tickets based on their specific needs. The AI's ability to predict ticket categories based on past data helps in prioritizing and routing tickets to the right team members, improving workflow efficiency.
Deskhero's website scraping feature allows TalentSolutions to stay updated with the latest HR trends and regulations. The AI uses this scraped data to provide up-to-date and relevant responses to customer queries.
Finally, TalentSolutions leverages Deskhero's REST API to integrate with their existing systems. This ensures seamless data exchange and improved overall operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes past tickets and knowledge base articles to suggest relevant responses. This reduces response time and improves customer satisfaction.
How does Deskhero's AI enhance search functionality?
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to quickly find relevant content and provide accurate responses to complex queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate with your existing systems for seamless data exchange and improved workflow.
* This article provides an example of how a fictive company in the Human Resources Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
