HR Innovations receives a high volume of inquiries daily, which were previously managed manually. With Deskhero, they can now automate ticket management using AI. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, reducing response time and improving customer satisfaction.
Deskhero's AI also enhances the search functionality by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This allows HR Innovations to quickly find relevant content and provide accurate responses to complex queries.
The custom fields feature allows HR Innovations to categorize tickets based on their specific needs. This, combined with the AI's ability to predict ticket categories based on past data, helps in prioritizing and routing tickets to the right team members, further improving efficiency.
HR Innovations also utilizes Deskhero's website scraping feature to stay updated with the latest HR trends and regulations. The AI uses this scraped data to provide up-to-date and relevant responses to customer queries.
Lastly, HR Innovations leverages Deskhero's REST API to integrate with their existing systems, ensuring seamless data exchange and improved overall workflow.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes past tickets and knowledge base articles to suggest relevant responses. This reduces response time and improves customer satisfaction.
How does Deskhero's AI enhance search functionality?
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to quickly find relevant content and provide accurate responses to complex queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate with your existing systems for seamless data exchange and improved workflow.
* This article provides an example of how a fictive company in the Human Resources Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
