HRM Solutions receives a high volume of client queries daily, ranging from simple questions about HR policies to complex issues requiring expert advice. The company uses Deskhero's ticket management feature to organize these inquiries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response times.
Deskhero's AI also enhances the search functionality on HRM Solutions' client portal. By leveraging OpenAI embeddings from previously uploaded files like policies, manuals, presentations, and scraped website data, the AI provides more accurate and relevant search results. This feature has improved self-service capabilities, reducing the number of tickets raised.
The custom fields feature allows HRM Solutions to categorize and prioritize tickets based on their urgency and complexity. The AI capabilities of Deskhero further streamline this process by automatically categorizing incoming tickets based on their content.
HRM Solutions also uses Deskhero's knowledge base feature to create a comprehensive repository of HR-related information. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy for the team to keep the knowledge base updated.
Finally, the REST API provided by Deskhero allows HRM Solutions to integrate the platform with their existing systems, ensuring seamless data flow and enhanced productivity.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This reduces the time spent by support staff in finding information and crafting responses.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI leverages OpenAI embeddings from previously uploaded files and scraped website data to provide more accurate and relevant search results.
How does Deskhero's AI help in categorizing tickets?
Deskhero's AI can automatically categorize incoming tickets based on their content, helping to prioritize and manage them more efficiently.
* This article provides an example of how a fictive company in the Human Resources Management Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
