PeopleFirst HR uses Deskhero's custom fields and structured data lists to manage customer queries effectively. The AI capabilities of Deskhero are leveraged to analyze previous tickets and knowledge base articles, which helps in generating suggested replies. This significantly reduces the time taken to respond to each ticket, thereby improving the efficiency of the helpdesk.
The company uses Deskhero's custom email domains and user groups to ensure that customer queries are routed to the appropriate department. Deskhero's AI capabilities further enhance this process by analyzing the content of the query and suggesting the most suitable department or individual to handle it.
PeopleFirst HR utilizes the kanban board feature of Deskhero to track the status of each ticket. Deskhero's AI capabilities are used to predict the time required to resolve each ticket based on the analysis of similar previous tickets. This enables the company to manage their resources more effectively and provide timely support to their customers.
The company finds the knowledge base feature of Deskhero extremely useful. Deskhero's AI capabilities are used to generate knowledge base articles from word, powerpoint, pdf files and scraped website data. This not only saves time but also ensures that the knowledge base is consistently updated with the most recent information.
Lastly, PeopleFirst HR uses Deskhero's comprehensive search bar and REST API to integrate their helpdesk services with their other systems. Deskhero's AI capabilities enhance the search results by finding the most relevant content based on the analysis of OpenAI Embeddings.
How does Deskhero's AI capabilities improve the response time of the helpdesk?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to each ticket, thereby improving the response time of the helpdesk.
How does Deskhero's AI capabilities ensure that the knowledge base is consistently updated?
Deskhero's AI capabilities are used to generate knowledge base articles from word, powerpoint, pdf files and scraped website data. This ensures that the knowledge base is consistently updated with the most recent information.
How does Deskhero's AI capabilities assist in effective resource management?
Deskhero's AI capabilities predict the time required to resolve each ticket based on the analysis of similar previous tickets. This enables the company to manage their resources more effectively.
* This article provides an example of how a fictive company in the Human Resources Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
