HR Innovate uses Deskhero's custom fields and structured data lists to effectively manage customer queries. Deskhero's AI capabilities are leveraged to analyze previous tickets and knowledge base articles, which aids in generating suggested replies. This drastically reduces the time spent on each ticket, thereby enhancing the efficiency of the helpdesk.
The company uses Deskhero's custom email domains and user groups to ensure that customer queries are directed to the correct department. Deskhero's AI capabilities further enhance this process by analyzing the content of the query and suggesting the most relevant department or individual to handle it.
HR Innovate utilizes the kanban board feature of Deskhero to track the progress of each ticket. Deskhero's AI capabilities are used to predict the time required to resolve each ticket based on the analysis of similar previous tickets. This allows the company to manage their resources more effectively and provide prompt support to their customers.
The company finds the knowledge base feature of Deskhero extremely beneficial. Deskhero's AI capabilities are used to generate knowledge base articles from word, powerpoint, pdf files and scraped website data. This not only saves time but also ensures that the knowledge base is always updated with the latest information.
Finally, HR Innovate uses Deskhero's comprehensive search bar and REST API to integrate their helpdesk services with their other systems. Deskhero's AI capabilities enhance the search results by finding the most relevant content based on the analysis of OpenAI Embeddings.
How does Deskhero's AI capabilities enhance the efficiency of the helpdesk?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This drastically reduces the time spent on each ticket, thereby enhancing the efficiency of the helpdesk.
How does Deskhero's AI capabilities ensure that the knowledge base is always updated?
Deskhero's AI capabilities are used to generate knowledge base articles from word, powerpoint, pdf files and scraped website data. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI capabilities assist in effective resource management?
Deskhero's AI capabilities predict the time required to resolve each ticket based on the analysis of similar previous tickets. This allows the company to manage their resources more effectively.
* This article provides an example of how a fictive company in the Human Resources Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
