HR Solutions Plus uses Deskhero's structured data lists and custom fields to manage and categorize customer queries effectively. The advanced AI capabilities of Deskhero are used to analyze previous tickets and knowledge base articles to generate suggested replies. This reduces the time spent by support staff on each ticket and improves the overall efficiency of the helpdesk.
The company also uses Deskhero's custom email domains and user groups to ensure that customer queries are directed to the right department. The AI capabilities of Deskhero further enhance this process by analyzing the content of the query and suggesting the most relevant department or individual to handle it.
HR Solutions Plus uses the kanban board feature of Deskhero to track the progress of each ticket. The AI capabilities of Deskhero are used to predict the time required to resolve each ticket based on the analysis of similar previous tickets. This helps the company to manage their resources more effectively and provide timely support to their customers.
The company has found the knowledge base feature of Deskhero particularly useful. The AI capabilities of Deskhero are used to generate knowledge base articles from word, powerpoint, pdf files and scraped website data. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Finally, HR Solutions Plus uses Deskhero's comprehensive search bar and REST API to integrate their helpdesk services with their other systems. The AI capabilities of Deskhero enhance the search results by finding the most relevant content based on the analysis of OpenAI Embeddings.
How does Deskhero's AI capabilities improve the efficiency of the helpdesk?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, predict the time required to resolve each ticket, and find the most relevant content for search results. This reduces the time spent on each ticket and improves the overall efficiency of the helpdesk.
How does Deskhero's AI capabilities enhance the quality of support?
Deskhero's AI capabilities ensure that customer queries are directed to the most relevant department or individual and that the knowledge base is always up-to-date with the latest information. This enhances the quality of support provided by the helpdesk.
How does Deskhero's AI capabilities help in resource management?
Deskhero's AI capabilities predict the time required to resolve each ticket based on the analysis of similar previous tickets. This helps in effective resource management and provides timely support to the customers.
* This article provides an example of how a fictive company in the Human Resources Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
