Aid for All receives numerous inquiries and requests for assistance from around the world. Managing these effectively was a challenge until they implemented Deskhero. The platform's structured data lists and kanban board helped them organize and track these inquiries, improving their response times.
Deskhero's advanced AI capabilities allowed Aid for All to leverage OpenAI Embeddings from previous tickets and their knowledge base. This enabled them to quickly find relevant content and generate suggested replies, further improving their efficiency.
The website scraping feature allowed them to gather information from various sources, enhancing their knowledge base. The AI-powered comprehensive search bar made it easy for their staff to find the information they needed, improving their productivity.
Deskhero's REST API allowed Aid for All to integrate the platform with their existing systems, ensuring a seamless flow of information. The user groups feature allowed them to assign tickets to the appropriate team, further streamlining their operations.
Overall, Deskhero's advanced AI capabilities have significantly improved Aid for All's support efficiency, enabling them to provide better service to their stakeholders.
How has Deskhero improved Aid for All's support efficiency?
Deskhero's structured data lists and kanban board help organize and track inquiries, improving response times. The advanced AI capabilities allow Aid for All to quickly find relevant content and generate suggested replies, further improving their efficiency.
How does Deskhero enhance Aid for All's knowledge base?
Deskhero's website scraping feature allows Aid for All to gather information from various sources, enhancing their knowledge base. The AI-powered search bar makes it easy to find the information they need.
How does Deskhero integrate with Aid for All's existing systems?
Deskhero's REST API allows Aid for All to integrate the platform with their existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Humanitarian Aid and Relief Organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
