Global Aid Network receives hundreds of inquiries daily from donors, volunteers, and beneficiaries. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's ticket management feature helped them categorize and prioritize tickets, ensuring that urgent matters were addressed promptly.
With the help of Deskhero's advanced AI capabilities, Global Aid Network was able to leverage OpenAI Embeddings from previous tickets and knowledge base articles. This allowed them to quickly find relevant content and generate suggested replies, significantly reducing response times.
The custom fields feature enabled them to capture specific information about each inquiry, making it easier to track and resolve issues. The user groups feature allowed them to assign tickets to the appropriate team, further streamlining their operations.
Deskhero's knowledge base feature proved invaluable in providing immediate answers to common questions, freeing up their support team to focus on more complex issues. The AI-powered search bar made it easy for users to find the information they needed, enhancing user satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed Global Aid Network's support operations, enabling them to provide better service to their stakeholders.
How has Deskhero improved Global Aid Network's response times?
With the help of Deskhero's advanced AI capabilities, Global Aid Network can quickly find relevant content and generate suggested replies, significantly reducing response times.
How does Deskhero help manage inquiries?
Deskhero's ticket management feature helps categorize and prioritize tickets, ensuring that urgent matters are addressed promptly. The custom fields and user groups features further streamline operations.
How does Deskhero enhance user satisfaction?
Deskhero's knowledge base provides immediate answers to common questions, and the AI-powered search bar makes it easy for users to find the information they need, enhancing user satisfaction.
* This article provides an example of how a fictive company in the Humanitarian Aid and Relief Organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
