Historical Studies Corp receives a multitude of queries from historians, researchers, and students. These queries range from requests for specific historical data, questions about ongoing projects, to inquiries about collaboration opportunities. The organization uses Deskhero to manage these queries, leveraging its AI capabilities to enhance the efficiency and effectiveness of their customer support.
Deskhero's AI-powered ticket management system has been key in helping Historical Studies Corp manage their queries. The system automatically categorizes incoming requests based on their content, enabling the organization to prioritize urgent or important requests and assign them to the appropriate team members. The AI also suggests responses based on previous tickets and knowledge base articles, significantly reducing the time spent on response drafting.
The organization also benefits from Deskhero's AI capabilities in building their knowledge base. By using AI to generate articles from word, powerpoint, pdf files, and even scraping data from the organization's website, Deskhero creates a comprehensive and searchable knowledge base. This not only enhances the organization's internal operations but also provides a valuable resource for external researchers and historians.
Moreover, Historical Studies Corp benefits from Deskhero's advanced search capabilities. By leveraging OpenAI Embeddings, the search function can find relevant content from a variety of sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the organization's staff to find the information they need quickly and efficiently.
By integrating Deskhero's advanced AI capabilities into their customer support and helpdesk services, Historical Studies Corp has been able to improve their service quality, increase efficiency, and enhance their reputation in the historical research community.
How does Deskhero's AI-powered ticket management system help Historical Studies Corp?
Deskhero's AI-powered ticket management system categorizes incoming requests based on their content, enabling Historical Studies Corp to prioritize and assign them effectively. It also suggests responses based on previous tickets and knowledge base articles, significantly reducing the time spent on response drafting.
How does Deskhero create a searchable knowledge base for Historical Studies Corp?
Deskhero uses AI to generate articles from various file types and even scrapes data from the organization's website. This creates a comprehensive and searchable knowledge base that enhances the organization's internal operations and provides a valuable resource for external researchers and historians.
How does Deskhero's advanced search function benefit Historical Studies Corp?
Deskhero's advanced search function leverages OpenAI Embeddings to find relevant content from a variety of sources. This makes it easier for the organization's staff to find the information they need quickly and efficiently.
* This article provides an example of how a fictive company in the Humanities Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
