Cultural Anthropology Innovations (CAI) often deals with a wide array of inquiries from researchers, collaborators, and the public. These inquiries range from requests for research data, questions about methodologies, to proposals for collaborations. CAI uses Deskhero to manage these inquiries, leveraging its advanced AI capabilities to enhance their helpdesk services.
Deskhero's AI-powered ticket management system has been instrumental in helping CAI manage their inquiries. The system uses machine learning to categorize incoming tickets based on their content, allowing CAI to prioritize and assign them effectively. The AI also suggests responses based on previous tickets and knowledge base articles, reducing the time spent on drafting responses and increasing overall efficiency.
CAI also utilizes Deskhero's AI capabilities to build a comprehensive and searchable knowledge base. The AI generates articles from various file types and even scrapes data from CAI's website, creating a rich resource that aids both internal operations and external researchers.
Furthermore, Deskhero's advanced search function, powered by OpenAI Embeddings, has been a game-changer for CAI. The function can find relevant content from a variety of sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This has made it easier for CAI's staff and external users to find the information they need quickly and efficiently.
By integrating Deskhero's advanced AI capabilities into their helpdesk services, CAI has been able to improve their service quality, increase efficiency, and enhance their reputation in the cultural anthropology research community.
How does Deskhero's AI-powered ticket management system benefit CAI?
Deskhero's AI-powered ticket management system categorizes incoming tickets based on their content, allowing CAI to prioritize and assign them effectively. It also suggests responses based on previous tickets and knowledge base articles, reducing the time spent on drafting responses and increasing overall efficiency.
How does Deskhero create a comprehensive and searchable knowledge base for CAI?
Deskhero uses AI to generate articles from various file types and even scrapes data from CAI's website. This creates a comprehensive and searchable knowledge base that aids both internal operations and external researchers.
How does Deskhero's advanced search function enhance CAI's helpdesk services?
Deskhero's advanced search function leverages OpenAI Embeddings to find relevant content from a variety of sources. This makes it easier for CAI's staff and external users to find the information they need quickly and efficiently.
* This article provides an example of how a fictive company in the Humanities Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
