HuntPro has a wide range of products and a diverse customer base. This diversity often leads to complex queries that require extensive product knowledge. By leveraging Deskhero's AI capabilities, HuntPro can auto-generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like product manuals.
Deskhero's AI also enhances the search results for HuntPro's support team. When a customer raises a ticket, the AI quickly scans through the vast database of previous tickets, manuals, and knowledge base articles to provide the most relevant solutions. This significantly reduces the time spent by the support team on each ticket, improving their efficiency.
The AI capabilities extend beyond just support. HuntPro also uses Deskhero's AI to scrape their website data, keeping the knowledge base updated with the latest product information. This ensures that the support team always has the most accurate and up-to-date information at their fingertips.
Deskhero's REST API allows HuntPro to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of the support team by providing a unified platform for all their needs.
Overall, Deskhero's advanced AI capabilities have transformed HuntPro's customer support, improving response times and customer satisfaction.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses embeddings from various sources to find the most relevant content related to a search query. This enhances the search results by providing more accurate and relevant solutions.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI can scrape website data to keep the knowledge base updated with the latest product information. This ensures that the support team always has the most accurate and up-to-date information.
* This article provides an example of how a fictive company in the Hunting and Trapping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
