Hunter's Haven receives hundreds of customer inquiries daily about product specifications, order statuses, and return policies. The company uses Deskhero's advanced AI capabilities to manage these inquiries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities have also been instrumental in managing the company's knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier to update the knowledge base with new information.
The company also uses Deskhero's custom fields and structured data lists to organize customer inquiries. This helps the support team track and manage tickets more efficiently.
Overall, Deskhero's AI capabilities have significantly improved Hunter's Haven's customer support process, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This information is then used to generate suggested replies and enhance search results, making it easier for the support team to respond to customer inquiries.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to update the knowledge base with new information.
How does Deskhero improve the customer support process?
Deskhero streamlines the customer support process by using AI to manage customer inquiries and update the knowledge base. It also uses custom fields and structured data lists to organize customer inquiries, making it easier for the support team to track and manage tickets.
* This article provides an example of how a fictive company in the Hunting Apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
