Wilderness Gear has a large customer base that often has questions about their products, shipping, and returns. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently and effectively.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has significantly improved the efficiency of the customer service team and reduced response times.
Wilderness Gear also uses Deskhero's custom fields and structured data lists to organize customer inquiries. This helps the support team track and manage tickets more effectively.
Overall, Deskhero's AI capabilities have helped Wilderness Gear improve their customer service efficiency and provide better support to their customers.
How does Deskhero's AI help Wilderness Gear manage customer inquiries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for customer inquiries. This information is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero improve the efficiency of the customer service team?
Deskhero improves the efficiency of the customer service team by enhancing search results and generating suggested replies. This reduces the time taken to respond to customer queries and makes it easier for the team to find relevant information.
How does Wilderness Gear use Deskhero's custom fields and structured data lists?
Wilderness Gear uses Deskhero's custom fields and structured data lists to organize customer inquiries. This makes it easier for the support team to track and manage tickets.
* This article provides an example of how a fictive company in the Hunting Apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
