Wildlife Gear prides itself on providing top-notch customer service. To maintain this standard, they use Deskhero's advanced AI capabilities to ensure quick and accurate responses to customer queries.
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This helps Wildlife Gear's support team to respond to customer queries quickly, improving the overall customer experience.
The AI also enhances the search results in the knowledge base. When a customer searches for a solution, the AI uses embeddings from the database to provide the most relevant articles. This empowers the customers to find solutions on their own, reducing the load on the support team.
Wildlife Gear also uses Deskhero's website scraping feature to keep their knowledge base updated. This ensures that the customers always have access to the latest information.
By leveraging Deskhero's AI capabilities, Wildlife Gear has been able to enhance their customer experience, leading to increased customer loyalty and retention.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to understand the context of the query and generate appropriate replies.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI uses embeddings from the database to provide the most relevant articles when a customer searches in the knowledge base, thereby improving the search results.
How does website scraping keep the knowledge base updated?
Deskhero's website scraping feature automatically extracts the latest information from your website and other relevant sources. This information is then used to update the knowledge base.
* This article provides an example of how a fictive company in the Hunting Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
