Hunter's Paradise receives a high volume of customer queries daily, ranging from product inquiries to troubleshooting equipment. To manage this, they have implemented Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing and prioritizing the tickets based on their urgency and relevance.
The AI also leverages OpenAI embeddings from previous tickets and knowledge base articles to suggest replies to the customer queries. This not only speeds up the response time but also ensures the consistency and accuracy of the responses.
Deskhero's AI is also used to enhance search results. When a customer searches for a solution in the knowledge base, the AI uses embeddings from the database to provide the most relevant articles. This reduces the need for customers to contact support, freeing up the team to focus on more complex issues.
To keep the knowledge base updated, Hunter's Paradise uses Deskhero's website scraping feature. This allows them to automatically update their knowledge base with the latest information from their website and other relevant sources.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency of Hunter's Paradise's customer support, leading to higher customer satisfaction.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content and urgency of the tickets. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI enhance search results?
When a customer searches in the knowledge base, Deskhero's AI uses embeddings from the database to provide the most relevant articles, enhancing the search results.
How does website scraping help in updating the knowledge base?
Website scraping allows Deskhero to automatically extract the latest information from your website and other relevant sources. This information is then used to update the knowledge base.
* This article provides an example of how a fictive company in the Hunting Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
