With a large customer base, Outdoorsman's Outfitters receives a high volume of customer queries daily. To manage this effectively, they use Deskhero's ticket management system along with its advanced AI capabilities.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to categorize and prioritize the tickets. This helps in managing the tickets efficiently and ensuring timely responses.
The AI also generates suggested replies based on the embeddings, speeding up the response time and maintaining the consistency of the responses.
Outdoorsman's Outfitters also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. This, along with the AI-enhanced search results, empowers the customers to find solutions on their own, reducing the load on the support team.
By using Deskhero's advanced AI capabilities, Outdoorsman's Outfitters has been able to streamline their helpdesk services, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize the tickets. This helps in managing the tickets efficiently and ensuring timely responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings to understand the context of the query and generate appropriate replies, speeding up the response time and maintaining the consistency of the responses.
How does website scraping keep the knowledge base updated?
Deskhero's website scraping feature automatically extracts the latest information from your website and other relevant sources. This information is then used to update the knowledge base.
* This article provides an example of how a fictive company in the Hunting Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
