HuntPro receives hundreds of customer queries daily, ranging from product inquiries to troubleshooting requests. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and kanban board. The AI capabilities help in automatically categorizing and prioritizing these tickets based on their urgency and relevance.
The custom fields feature allows HuntPro to capture specific information about each ticket, such as the type of hunting gear involved or the nature of the issue. This data is then used by the AI to generate relevant responses, significantly reducing the time spent by customer service representatives on each ticket.
Deskhero's AI also enhances HuntPro's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This not only enriches the content available for customers but also provides the AI with more data to draw from when suggesting replies.
Furthermore, the AI leverages OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This helps in providing accurate and comprehensive responses to customer queries, improving overall customer satisfaction.
Lastly, the comprehensive search bar powered by AI makes it easy for both customers and support staff to find the information they need quickly and efficiently. The REST API also allows HuntPro to integrate Deskhero with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses machine learning algorithms to analyze the content of each ticket and categorize it based on factors like urgency and relevance. It then prioritizes the tickets accordingly, ensuring that critical issues are addressed first.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. It uses natural language processing to understand the content of these files and convert them into informative articles.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to provide quick and accurate search results. It analyzes the user's search query and uses the AI's knowledge from previous tickets, knowledge base articles, and other data to find the most relevant information.
* This article provides an example of how a fictive company in the Hunting Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
