Wilderness Gear handles a large volume of customer queries every day, which can be challenging to manage manually. With Deskhero, they can effectively handle these tickets using the platform's structured data lists and kanban board. The AI capabilities assist in automatically sorting and prioritizing these tickets based on their importance and relevance.
The custom fields feature enables Wilderness Gear to gather specific details about each ticket, such as the type of hunting equipment involved or the nature of the problem. This information is then utilized by the AI to generate pertinent responses, significantly reducing the time spent by customer service representatives on each ticket.
Deskhero's AI also improves Wilderness Gear's knowledge base by creating articles from uploaded files like policies, manuals, and presentations. This not only expands the content available for customers but also provides the AI with more data to draw from when suggesting replies.
Moreover, the AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This aids in providing precise and comprehensive responses to customer queries, enhancing overall customer satisfaction.
Finally, the comprehensive search bar powered by AI makes it easy for both customers and support staff to find the information they need swiftly and efficiently. The REST API also allows Wilderness Gear to integrate Deskhero with their existing systems, ensuring a smooth workflow.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses machine learning algorithms to analyze the content of each ticket and sort it based on factors like importance and relevance. It then prioritizes the tickets accordingly, ensuring that crucial issues are addressed first.
How does the AI create knowledge base articles?
Deskhero's AI can create knowledge base articles from uploaded files like policies, manuals, and presentations. It uses natural language processing to understand the content of these files and convert them into informative articles.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to provide quick and accurate search results. It analyzes the user's search query and uses the AI's knowledge from previous tickets, knowledge base articles, and other data to find the most relevant information.
* This article provides an example of how a fictive company in the Hunting Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
