HydroFlow Solutions receives numerous inquiries daily regarding their hydraulic equipment. To manage these effectively, they use Deskhero's ticket management feature. The advanced AI capabilities of Deskhero allow HydroFlow to automatically categorize and prioritize these tickets based on their content, ensuring that critical issues are addressed promptly.
Deskhero's AI also enhances HydroFlow's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero can generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Moreover, HydroFlow uses Deskhero's AI to improve their search results. The AI uses the same OpenAI Embeddings to enhance the search functionality, making it easier for both customers and staff to find the information they need quickly and efficiently.
HydroFlow also utilizes Deskhero's custom fields and user groups features to personalize their customer support. They can create custom fields for specific types of inquiries and assign them to specialized user groups. This allows them to provide more targeted and efficient support.
Finally, HydroFlow uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the full power of Deskhero's AI capabilities across their entire operation.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on their urgency and relevance.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to understand the content of the knowledge base, uploaded files, and scraped website data. It uses this understanding to enhance the search results, making it easier to find relevant information.
How can HydroFlow integrate Deskhero with their existing systems?
HydroFlow can use Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the full power of Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Hydraulic Equipment Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
