AquaForce Distributors deals with a high volume of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. Deskhero's AI capabilities allow AquaForce to automatically sort and prioritize these tickets based on their content, ensuring that urgent issues are addressed promptly.
Deskhero's AI also improves AquaForce's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero can generate suggested replies. This not only accelerates the response time but also ensures that the responses are accurate and relevant.
Furthermore, AquaForce uses Deskhero's AI to enhance their search results. The AI uses the same OpenAI Embeddings to improve the search functionality, making it easier for both customers and staff to find the information they need swiftly and efficiently.
AquaForce also employs Deskhero's custom fields and user groups features to customize their customer support. They can create custom fields for specific types of inquiries and assign them to specialized user groups. This allows them to provide more targeted and efficient support.
Lastly, AquaForce uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the full power of Deskhero's AI capabilities across their entire operation.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then sorts and prioritizes them based on their urgency and relevance.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings to understand the content of the knowledge base, uploaded files, and scraped website data. It uses this understanding to improve the search results, making it easier to find relevant information.
How can AquaForce integrate Deskhero with their existing systems?
AquaForce can use Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the full power of Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Hydraulic Equipment Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
