HydraTech Services receives a wide range of customer queries every day. Deskhero's AI capabilities help HydraTech in efficiently managing these queries by automatically categorizing them into different user groups and assigning them to the appropriate support teams. This feature not only improves response times but also ensures that each query is handled by the most qualified team.
The AI-powered search bar in Deskhero enables HydraTech's support teams to quickly find relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data. This feature is particularly useful when dealing with complex technical issues that require detailed information or instructions.
Deskhero's AI also generates suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This feature helps HydraTech's support teams to respond to customer queries more efficiently, reducing the average resolution time and improving customer satisfaction.
HydraTech also leverages Deskhero's REST API to integrate their existing systems and applications with the platform. This seamless integration allows HydraTech to centralize their customer support operations, making it easier to manage and monitor.
Overall, Deskhero's advanced AI capabilities have significantly improved HydraTech's customer support operations, resulting in higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI categorize customer queries into different user groups?
Deskhero's AI uses OpenAI Embeddings to analyze the content of customer queries and categorize them into different user groups based on their nature and complexity. These groups are then assigned to the appropriate support teams.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to search through the knowledge base, previous tickets, uploaded files, and scraped website data to find relevant information. The search results are then enhanced by OpenAI's ChatGPT to provide the most accurate and useful information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and nature of the customer query. It then uses OpenAI's ChatGPT to generate a suggested reply that is accurate and relevant to the query.
* This article provides an example of how a fictive company in the Hydraulic Motor Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
