Frosty Delights receives a high volume of customer inquiries daily, ranging from product queries to complaints. The company uses Deskhero's ticket management system to categorize and prioritize these inquiries. However, the real game-changer is the platform's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can generate suggested replies to common inquiries.
This AI-driven approach has drastically reduced the time taken to respond to customer inquiries. Instead of manually searching for information and crafting responses, customer service representatives can now use the AI-generated suggestions as a starting point. This not only speeds up the process but also ensures consistency in the responses.
Deskhero's comprehensive search bar further enhances the efficiency of Frosty Delight's customer support team. The search bar uses the same AI technology to provide relevant results from the company's knowledge base, previous tickets, and even scraped website data. This means that customer service representatives can find the information they need quickly and easily.
The AI capabilities of Deskhero have also been beneficial in managing the company's knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base updated with the latest information.
Overall, Deskhero's advanced AI capabilities have transformed the way Frosty Delights handles customer support. The company has seen significant improvements in response times, customer satisfaction, and the efficiency of their customer support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry and generate appropriate responses.
How does the comprehensive search bar work?
The search bar uses AI to provide relevant results from the company's knowledge base, previous tickets, and scraped website data. It understands the context of the search query to provide the most relevant results.
How does Deskhero help in managing the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Ice cream production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
