Frosty Delights receives a high volume of customer inquiries daily, ranging from product information to complaints. They use Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has drastically cut down the time taken by the support team to respond to customer inquiries, as they now have a suggested reply ready at hand. This has led to a significant reduction in response times and an increase in customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex inquiries that require a deep dive into the company's knowledge base or past tickets.
The custom fields and structured data lists provided by Deskhero allow Frosty Delights to categorize and prioritize tickets effectively. This ensures that urgent issues are addressed promptly, further enhancing customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed Frosty Delights' customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results. It leverages data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and comprehensive search results.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists that help in categorizing and prioritizing tickets. This ensures that all issues are addressed in a timely manner.
* This article provides an example of how a fictive company in the Ice Cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
