Scoops & Smiles has a vast knowledge base consisting of product information, policies, manuals, presentations, and more. They use Deskhero's advanced AI capabilities to manage this knowledge base effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then used to generate new knowledge base articles. This feature has significantly improved the quality of Scoops & Smiles' knowledge base, as it ensures that all relevant information is included in the articles.
Deskhero's AI also enhances the search functionality of the knowledge base. It uses OpenAI embeddings to provide more relevant and comprehensive search results, making it easier for users to find the information they need.
The kanban board feature provided by Deskhero allows Scoops & Smiles to track the progress of knowledge base article creation and updates. This ensures that the knowledge base is always up-to-date and accurate.
Overall, Deskhero's advanced AI capabilities have greatly improved the management of Scoops & Smiles' knowledge base, making it a valuable resource for both their employees and customers.
How does Deskhero's AI improve the quality of the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, ensuring that all relevant information is included.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI embeddings to enhance the search functionality of the knowledge base. It provides more relevant and comprehensive search results, making it easier for users to find the information they need.
How does Deskhero help in tracking the progress of knowledge base article creation and updates?
Deskhero provides a kanban board feature that allows you to track the progress of knowledge base article creation and updates. This ensures that the knowledge base is always up-to-date and accurate.
* This article provides an example of how a fictive company in the Ice Cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
