Polar Ponds handles a large volume of customer inquiries every day. With Deskhero's ticket management system, they can effectively manage these inquiries. The AI capabilities of Deskhero use OpenAI Embeddings to analyze previous tickets and knowledge base articles, providing suggested replies and enhancing search results.
Deskhero's AI also allows Polar Ponds to automate responses to common questions. By leveraging the knowledge base articles generated from various files and scraped website data, the AI can generate accurate and helpful responses. This reduces the burden on the customer service team and ensures quick responses to customers.
Polar Ponds uses the custom fields feature of Deskhero to capture specific information about each inquiry. This data is then used by the AI to provide more personalized and relevant responses, improving customer satisfaction.
The comprehensive search bar feature of Deskhero allows Polar Ponds' customer service team to quickly find relevant information. The AI enhances the search results by analyzing the structured data lists and user groups, providing the most relevant information first.
Finally, Polar Ponds uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation, improving efficiency and customer satisfaction.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It provides suggested replies and enhances search results, improving the efficiency of the ticket management system.
How does the AI automate responses to common questions?
The AI leverages the knowledge base articles generated from various files and scraped website data to generate accurate and helpful responses to common questions.
How does Deskhero's AI provide personalized responses?
The AI uses the structured data captured in the custom fields to provide more personalized and relevant responses to each inquiry.
* This article provides an example of how a fictive company in the Ice Rink and Skating Arena Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
